PBF Community Service Delivery Scorecard

PBF Community Service Delivery Scorecard

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Interviewer Details
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Details
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Region:
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District:
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Location:
Introduction

This questionnaire is designed to assess the performance of key institutions in Ghana across four major sectors: Health, Security, Social Justice, and Social Services. Your feedback will help evaluate service delivery, efficiency, accessibility, and public trust in these institutions.

Instructions:

A. Rating Scale:

  • 1 (Very Poor) – Severe inefficiency, corruption, or failure to deliver services.
  • 2 (Poor) – Below expectations, frequent issues, slow response.
  • 3 (Average) – Meets basic expectations but with room for improvement.
  • 4 (Good) – Reliable, effective, with minor shortcomings.
  • 5 (Excellent) – Exceptional service, high efficiency, and public trust
B. Comments Section: Provide specific examples, concerns, or praise where applicable.
This is a question help text.
SERVICE PROVIDER
Select Service Provider
Health Service Provider
Security Service Provider
Social Services Provider
Social Justice Service Provider
CHPS Compound/Health Centre
(This question is mandatory)
Are CHPS Compound/Health Centre facilities available and functional in your community?
How effective are CHPS Compound/Health Centre in delivering primary healthcare (e.g., immunizations, maternal care)?
Do CHPS Compound/Health Centre staff actively engage with the community through outreach programs?
District Environmental Health Services
Is there District Environmental Health Services in your community?
• How effective are sanitation and waste management efforts in your area?
How visible and effective are disease control measures (e.g., malaria, Cholera prevention) in your community?
How would you rate regular public health education campaigns (e.g., hygiene, cholera)?
Ghana Health Services
Rate accessibility of healthcare facilities in your community (e.g., distance, wait times)?
How would you rate the quality of medical care provided (e.g., diagnosis, treatment)?
Rate healthcare staff’s professionalism and courtesy in their interactions with patients?
Are essential medicines and medical equipment consistently available in facilities?
National Ambulance Services
Do you have National Ambulance Service in your community?
Rate the ambulance service’s response to emergency calls?
Are ambulances readily available when needed?
Are paramedics well-trained and professional during emergencies?
National Health Insurance Authority
Is the process of registering for or renewing NHIS membership simple?
Does the NHIS cover the medical services you frequently need?
Is the NHIA customer service responsive to inquiries or complaints?
Ghana Police Service
Rate the effectiveness of the police service in preventing and responding to crime?
Have you or others experienced incidents of corruption or bribery involving the police?
Are community policing initiatives (e.g., neighbourhood patrols) active in your area?
Rate how well the police handle cybercrime cases? (eg. Momo fraud)
Ghana Armed Forces (Military)
Do you think the military is effective in ensuring national security and border protection?
How would you rate their collaboration with NADMO in disaster response?
Do civil-military relations appear positive in your community?
Ghana Immigration Service
Are border controls (e.g., passport checks, entry/exit processes) rate-efficient?
Are there visible efforts to combat human trafficking and illegal migration?
Have you witnessed or heard of corruption at immigration checkpoints?
Ghana National Fire Service (GNFS)
Is there GNFS in your community?
Rate how quickly the fire service responds to fire outbreaks?
Are fire prevention programs (e.g., safety drills, awareness campaigns) conducted?
Are the firefighting equipment and resources adequate for emergencies?
GRA Customs Division
Rate how efficient customs procedures are at ports and borders?
Are there concerns about corruption or extortion by customs officials?
Does customs facilitate trade while controlling smuggling?
NADMO
Do you think NADMO is prepared for disasters (e.g., floods, droughts) in the community?
Is relief distribution (e.g., food, supplies) efficient and timely?
Are disaster awareness campaigns (e.g., flood prevention) effective?
DOVVSU
Rate how well DOVVSU handles gender-based violence cases?
Are victims adequately supported with legal, medical, or shelter services?
Are DOVVSU officers sensitive and professional in their approach?
CHRAJ
Does CHRAJ deal with human rights violations?
Are corruption investigations thorough and impartial?
Is CHRAJ accessible to the public (e.g., offices, hotlines)?
Legal Aid Commission
Are free legal services accessible to vulnerable groups (e.g., low-income individuals)?
Rate the efficiency of the commission in resolving cases?
Is public awareness of legal aid services sufficient?
Judicial Service (Courts)
Are court proceedings slow in your experience?
Do you perceive the courts as fair and free from corruption?
Are marginalized groups (e.g., women, PWDs) able to access justice easily?
District Assembly
Is there transparency in the assembly in using public funds (e.g., projects, budgets)?
Are community needs (e.g., roads, sanitation) addressed promptly?
Rate how responsive the assembly is to citizen complaints?
Social Welfare Department
Does the department support vulnerable groups (e.g., orphans, elderly)?
Are welfare programs (e.g., cash transfers) delivered efficiently?
Is corruption a concern in benefit distribution?
Department of Gender
Are gender equality programs effective (e.g., women’s rights campaigns)?
Are there efforts to combat discrimination (e.g., workplace, education)?
Are women’s economic empowerment initiatives (e.g., loans, training) impactful?
Department of Agriculture
Is support for farmers sufficient (e.g., subsidies, training)?
Rate how quickly the department responds to agricultural emergencies (e.g., pests).
Are modernization efforts (e.g., technology adoption) visible?
Electricity Services (NEDCO/ECG)
Rate how reliable the power supply is in your area?
Rate how quickly outages and complaints are resolved?
Are billing and metering systems fair and transparent?
Community Water and Sanitation Agency
Is clean drinking water accessible in your community?
Rate how well water facilities are maintained?
Are sanitation and hygiene programs (e.g., handwashing campaigns) effective?
Ghana Education Service (GES)
How would you rate the quality of teaching in public schools?
Is teacher absenteeism a problem in your area?
Are school infrastructure and learning materials adequate?
National Youth Authority (NYA)
Rank how effective youth skills development programs are.
Does NYA provide sufficient employment or entrepreneurship support?
Are youth included in governance and decision-making processes?
Youth Employment Agency (YEA)
Rank how successful job placement programs are?
Is recruitment transparent and merit-based?
Are training and startup support programs impactful?
Telecommunication Services
Rank how reliable network coverage is in your area?
Are pricing and data/service costs fair?
Are they responsive to customer complaints?
Traditional Authorities (Chiefs/Queen Mothers
Rank how effective they are in resolving conflicts (e.g., land disputes).
Do they play a community development role (e.g., projects)?
Do they preserve cultural traditions?
Religious Institutions
Rank how influential they are in providing moral/ethical guidance?
Do they support education or healthcare initiatives (e.g., schools, clinics)?
Do they promote social cohesion (e.g., interfaith dialogue)?
Civil Society Organizations (CSOs)
Rand, how effective are they in advocating for citizen rights?
Do they hold the government accountable (e.g., corruption exposés)?
Are their operations and funding transparent?
Overall Governance Assessment
1. On a scale of 1–5, how would you rate the overall performance of public institutions in Ghana?
List the three most critical areas needing improvement (e.g., healthcare accessibility, police corruption, electricity reliability).
 
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